When should you call 9-1-1?

Nine-one-one is only to be used ONLY in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It’s better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Examples of When to Call 9-1-1:

  • Heart attack or stroke
  • House fire
  • Domestic violence
  • Burglary or theft in progress
  • Car accidents
  • Suspicious activities
  • Anything else that seems like an emergency!

Do not call 9-1-1

  • for information
  • when the power is out
  • to report a broken fire hydrant
  • when your water pipes burst
  • to get a ride for doctor’s appointment
  • for paying tickets
  • for your pet
  • as a prank

Never Prank Call 9-1-1

It’s a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it’s against the law to make prank 9-1-1 calls.