Missouri Statute Chapter 650.340.1

911 Training and Standards Act
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Missouri Statute Chapter 650-340, known as the 9-1-1 Training and Standards Act , has designated training for public safety telecommunicators since 1999. The initial training requirement for all law enforcement, fire and EMS telecommunicators is 16 hours. 9-1-1 telecommunicators at joint comm centers must complete 40 total hours of training. Law enforcement, fire and EMS telecommunicators can complete an approved 40-hour course and still be in compliance. All initial training must be completed within 12 months of employment.

After initial training, all telecommunicators are required to complete 24 hours of ongoing training every three years.

The state’s Department of Public Safety issues the certification and determines which organizations are authorized to conduct training. A list of approved training courses, which includes APCO Institute courses, as well as courses offered by the University of Central Missouri Safety Center, Chariton Co. Enhanced 9-1-1 Service, The Public Safety Group, NAED and NECI, is available online.

EMD certification is mandated by the state’s Department of Health and Senior Services in Missouri Statute Chapter 190. According to the law, telecommunicators must successfully complete an EMD program that meets or exceeds the U.S. Department of Transportation’s curriculum.  Official definition: “Emergency medical dispatcher”, a person who receives emergency calls from the public and has successfully completed an emergency medical dispatcher course, meeting or exceeding the national curriculum of the United States Department of Transportation and any modifications to such curricula specified by the department through rules adopted pursuant to sections 190.001 to 190.245